person holding cardboard box on table

Shipping Policy

Returns and Gift Credits

- If you receive an item and wish to return it, you will be eligible to receive a gift credit for the item's value. Once we receive the returned item, we will issue a gift certificate and mail it to you.

- In cases where the item was not marked as a gift during purchase, or the gift giver had the order shipped to themselves for later delivery, we will issue a refund to the gift giver, and they will be informed of the return.

Shipping Process

- To return your product, please mail it to the following address: KVI Network Creations, LLC

- You are responsible for covering the shipping costs associated with the return, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

- The time frame for receiving an exchanged product may vary depending on your location.

- For items valued over $75, we recommend using a shipping service that offers tracking or purchasing shipping insurance to ensure a smooth return process.

- Please note that we do not provide guarantees regarding the receipt of your returned item.

This policy outlines the procedures and guidelines for returning items and managing shipping-related matters.