Returns and Gift Credits
- If you receive an item and wish to return it, you will be eligible to receive a gift credit for the item's value. Once we receive the returned item, we will issue a gift certificate and mail it to you.
- In cases where the item was not marked as a gift during purchase, or the gift giver had the order shipped to themselves for later delivery, we will issue a refund to the gift giver, and they will be informed of the return.
- To return your product, please mail it to the following address: KVI Network Creations, LLC
- 7726 Winegard Rd, 2nd Floor #278, Orlando FL 32809
- +1 (407) 519-0154
- You are responsible for covering the shipping costs associated with the return, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
- The time frame for receiving an exchanged product may vary depending on your location.
- For items valued over $75, we recommend using a shipping service that offers tracking or purchasing shipping insurance to ensure a smooth return process.
- Please note that we do not provide guarantees regarding the receipt of your returned item.
This policy outlines the procedures and guidelines for returning items and managing shipping-related matters.